Community sports teams present challenges, no different to the corporate world. Engagement is a vital tool in growth, satisfaction and reputation. It leads to positive word of mouth and happy members in your community or sports club. Keeping all of the key stakeholders engaged can draw similar techniques to keeping employees engaged. This includes: Players […]
Whether you are a long standing, established team or the new team on the block – growing your club membership should be a key goal for your community. With so many moving parts, administrative tasks, and stakeholders to manage, this can sometimes be quite challenging. Some common challenges we see include: Lack of resources and/or […]
Creating a strong customer experience strategy is a key success factor in any business. Whether you focus internally on staff experiences or externally with clients/members, you should always have a customer experience strategy. We previously talked about experience mapping and the importance of understanding your client, now we are going to dive into how to […]
Experience mapping is a powerful tool to have under your belt. Put simply, mapping out the journey your client, customer or employee takes and then understanding and improving those experiences can have a positive impact on all parties. Understanding the pain points, motivations and experiences, allows your business to create more positive and memorable interactions. […]
Have you been looking for a software to help improve efficiency in providing a great experience? Are you a HR professional looking for a great onboarding software? Or maybe you are a property manager wanting to simplify your rental onboarding? Do you work or volunteer for a sporting club onboarding members? If you answered yes […]