Kagome goes digital – a case study

Kagome Australia is the country’s largest tomato processing company, delivering high quality tomato-based products since 1996. Kagome grow, harvest and process their own tomatoes in Echuca, country Victoria. During a typical processing season (February to April), Kagome will process up to 3500 tonnes of tomatoes per day.  In between the tomato season Kagome diversify and process other high-quality food items, such as pears, apples, beetroot and carrots. Kagome goes digital is a case study on the benefits of automating employee onboarding.

Business challenges

During the harvesting period, Kagome can employ anywhere up to an additional 150 employees for a three month period.   New employees previously manually completed their onboarding packs, which included their employment contract, forms, policies and company information.  Kagome manually entered this information into their HR system & payroll system for processing.  As a result too much time was being spent on administrative tasks. This started Kagome on their journey to find a better way.


myjoboffer.com.au’s onboarding solution – Kagome goes digital

Kagome’s has a strong culture of promoting creative solutions underpinned with a strong commercial focus.  They started searching for an innovative solution which would deliver immediate efficiencies for their business.  Due to Kagome’s geographical location (country Victoria) they wanted an online solution which was web based.

Kagome chose myjoboffer.com.au’s web based onboarding solution to transform their HR practices and improve the onboarding experience for new employees.


Key Benefits

By transitioning to a digital onboarding solution, Kagome saw immediate cost benefits gained by eliminating the need to manually process new employee’s paperwork.

The system allows new employees to complete all the necessary paperwork online before they have started the job.  SMS functionality, smart phone & tablet compatibility has been an ideal form of communication for Kagome’s employees, who can be transient in nature due to the seasonality of the harvesting.

Some other key benefits include:
    • Preparing for Day One – new employees are provided with video, text and audio on how to prepare for day one. This creates a memorable and engaging onboarding experience, leaving the employee with a good first impression of the Kagome.
    • Workflow notifications options – Kagome now automate several internal processes associated with a new employee.  For e.g. setting up IT access, arranging security access & passes. Using notifications ensures new employees have all the resources they need before they start.
    • Offer queue – This function allows Kagome to view up to the minute information on each new hire and their progress in completing their offer.  Kagome send reminders to new employees if they have outstanding steps to complete.  This means tasks get completed on time.
    • Linking to your payroll / HRIS system – Kagome has avoided complex IT costs due to being able to easily link information between myjoboffer.com.au & their payroll / HRIS system.
Kagome goes digital – Conclusion

Kagome is delighted with their new onboarding system.  It’s business and employees are enjoying the benefits of an efficient and engaging onboarding program.

I believe one of the benefits of going with myjoboffer.com.au has been the quick response time from the team regarding any questions I had.  I don’t believe I would have received that level of service from a larger organisation.
HR Coordinator