Simon provides monthly reporting on up time performance related to both scheduled and unscheduled outages. In addition the below provides information on the number of Severity 1 and Severity 2 events where the Simon platform becomes unavailable to end users. This reporting is updated by the 5th business day of each month to report on the previous months performance.
We aim for a 99% Platform Up time to ensure our customers can always rely on Simon – 12 month up time is currently 99.9%
(Last updated 05/05/2026)
Month
Maintenance Downtime (hh:mm)
Unscheduled Outage Downtime (hh:mm)
Sev 1/2 Issues
Sev 1/2 Resolved in SLA
Platform Up %
April 2026
March 2026
February 2026
January 2026
December 2025
November 2025
October 2025
September 2025
August 2025
July 2025
June 2025
May 2025
0:00
0:00
0:00
0:00
0:00
0:00
0:00
0:00
0:42
0:00
0:00
0:00
0:21
0:21
0:21
0:21
0:00
0:00
0:00
0:00
0:00
0:00
0:00
0:00
1
1
1
1
0
0
0
0
0
0
0
0
1
1
1
1
0
0
0
0
0
0
0
0
99.9%
99.9%
99.9%
99.9%
100%
100%
100%
100%
99.7%
100%
100%
100%
Platform performance statistics are only available on desktop.
Unscheduled Outage Downtime: This is system downtime where the Simon platform is offline due to an unplanned outage.
Maintenance Downtime: This is downtime where the Simon platform is intentionally unavailable for upgrade and maintenance improvements.
Sev 1/2 Issues: These are incidents where the platform (or any critical part of the system) is offline, and is not the result of downtime initiated by Simon, affecting all customers.
Sev 1/2 Resovled in SLA: This percentage reflects the number of issues that were resolved within the target SLA, (Sev 1 – 1 hour, Sev 2 – 24 hours) as a percentage of total Sev 1/2 issues.
Platform Up %: This is the percentage of time the Simon platform was available for customer use.